Specialist Vets in Basildon

## Summary Medivet Laindon is part of the Medivet group (a chain practice) and is also listed as a veterinary nurse training facility. The practice advertises access to around-the-clock emergency care via Medivet’s network of 24-hour centres, with an overnight emergency consultation fee of **£130** (for consultations between **7pm and 9am**). From the latest reviews, owners most often describe a calm, relaxed-feeling practice where vets **listen and explain options**, including **pros/cons and costs**. Surgical care is mentioned multiple times (including repeat surgeries for one cat and a dog’s operation), as well as longer-term management for mobility/joint pain (one owner reporting a marked improvement after **6 months on Librela**). There is also a clear note of disagreement in the reviews: one owner reports a **misdiagnosis and feeling not listened to**, and raises concerns about pricing. ## Services - **Surgery**: multiple owners mention pets having surgery and being well cared for during/after (including a dog’s surgery and a cat having surgery twice in a year). - **Cancer care / complex cases**: one owner describes a cat with cancer where the vets “did everything they could,” though the cat was “beyond saving.” - **Pain management / mobility**: - A website promotion mentions a **FREE Mobility Pain Check** (time-limited on the site copy available to us). - Reviews reference **Librela** for an older dog, with ongoing follow-up over 6 months. - **Consultations and treatments discussed in reviews**: pain-relief injection, appetite stimulant tablets, and assessment of oral issues (an ulcer in a cat’s mouth is mentioned). - **Emergency care access (via Medivet network)**: the website states access to 24-hour emergency care at one of Medivet’s 24-hour centres, with an overnight emergency consultation fee (details in Pricing). ## Pricing - **£130 overnight emergency consultation fee** (stated by Medivet as a nationwide price for consultations between **7pm and 9am**). - Prices mentioned by reviewers (individual experiences, not a published price list): - **£102** for “a consultation, 1 pill and 1 injection” (one reviewer). - **£6,000** for a cat’s treatment earlier in the year (one reviewer). ## People - **Antonis (vet/surgeon, as described by a reviewer)**: one owner calls Antonis “a very skilled & competent surgeon,” saying he treated their dog throughout his life and performed recent surgery at this practice, with the dog “looked after amazingly by all the staff.” - Vets and staff are repeatedly described as: - **Listening to owners** and taking concerns seriously (several reviews), though one review explicitly says the vet **didn’t listen** and “made her mind up.” - **Explaining choices clearly**, including “options, pros and cons and costs” (one review about ongoing care for mobility issues). ## Reviews **4.8 stars from 362 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clear communication and decision-making:** owners mention vets listening, being informative, and explaining options (including cost discussions in at least one case). - **Surgery and serious-illness support:** multiple accounts of surgery with good care; one owner describes efforts made for a cat with cancer, and another describes repeat surgeries for a cat in the same year. - **Longer-term management:** one owner reports a strong outcome with **Librela** over six months for an older dog’s mobility. - **Conflicting experiences on listening/accuracy and cost:** one reviewer alleges a **misdiagnosis**, says the vet didn’t listen to their observations, and describes the practice as “extremely expensive,” citing specific charges; other recent reviewers report the opposite (feeling listened to and supported).

## Summary Vets for Pets describes this practice as a **family-owned veterinary hospital (established 2009)** with **24/7 emergency and critical care** and a broad in-house setup (including **CT and MRI** listed on its site). The website also states it treats a wide range of species beyond cats and dogs (including **rabbits, reptiles, birds and other exotics**), and recent reviews back this up with an example of **surgery on a bearded dragon**, including **overnight monitoring**. Owners most often mention: - **Same-day and late-night support for end-of-life care**, with staff making arrangements quickly and providing a private room when needed. - **Clear explanations and home-care instructions** (e.g., an eye injury appointment where the vet explained the problem and how to treat at home). - **Post-op follow-ups included in pricing** for at least one procedure (a castration), which surprised the owner positively. ## Services From the clinic website summary, the hospital lists services and facilities including: - **General healthcare**: routine check-ups and **vaccinations** - **Emergency & critical care (24/7)** - **Surgery**: orthopaedics and soft-tissue surgery; the site also lists **keyhole surgery**, **arthroscopy**, **cruciate surgery**, **fracture repair**, **ear surgery**, and dedicated operating theatres - **Diagnostics & imaging**: **CT**, **MRI**, **ultrasound**, **digital X-ray**, **dental X-ray**, plus ECG and echocardiography (cardiology diagnostics) - **Laboratory & monitoring**: in-house lab work (e.g., haematology/biochemistry/electrolytes), **blood pressure monitoring**, and **blood transfusions** - **Dentistry** - **Cancer treatment**: chemotherapy/cancer treatment is listed - **Rehab therapies**: **hydrotherapy & physiotherapy**, plus laser therapy/laser treatment - **Other**: neutering and microchipping; nurse clinics; isolation unit; separate cat and dog waiting areas; separate cat and dog wards; an “Exotic Suite” (listed) Examples from the latest reviews available to us include: - **Exotic pet surgery** (bearded dragon) with **overnight care** - **Castration** with **included follow-up appointments** - Assessment and treatment guidance for a **cat’s eye injury** - **End-of-life euthanasia support** including same-day arrangements and a separate room for privacy Also listed in the clinic data: **Veterinary Nurse Training facility**. ## Pricing - Website states an **out-of-hours emergency consultation fee of £190**. ## People Named in recent reviews: - **Libby (reception/admin)**: repeatedly described as helpful and understanding during an end-of-life visit; one owner said she **arranged a same-day appointment** and provided emotional support on the phone. - **Alberto (vet)** and **Yashu (vet)**: thanked for care around a **bearded dragon’s surgery**. - **Maisie**: mentioned as providing **overnight care/monitoring** during the reptile’s recovery. Other staff behaviours specifically described: - A receptionist **offered a separate room** when an owner was very upset during an end-of-life visit. - A vet treating a **cat’s eye injury** was described as giving a **clear description** of the injury and **clear instructions** for at-home treatment. ## Reviews **4.3 stars from 753 reviews.** Themes below are drawn from the latest written reviews available to us. - **End-of-life care is a major theme**, including “speedy attention” late on a Sunday night and staff being described as empathic and thoughtful through the process. - **Practical, clear communication**: explanations of conditions and step-by-step guidance on home treatment are specifically mentioned. - **Support for anxious/reactive dogs**: one owner describes being able to **enter via the back and wait in a private room**, and says their anxious rescue dog became comfortable with visits over time. - **Pricing perceptions are mixed**: one reviewer makes a general complaint that vets “know you will pay,” while another says there were **no hidden charges** and that **extra follow-up appointments were included** in what they paid for an operation. - **Convenience for routine needs**: quick turnaround for a **repeat prescription** pickup (reported as a 5-minute wait).

## Summary Southfields Veterinary Specialists is a small-animal referral hospital (the website describes it as one of the largest and most diverse in Europe) with a large clinical team (“over 100” specialists, nurses and other professionals). Based on the latest reviews available to us, owners most often describe advanced referral-level care—especially oncology (radiotherapy and chemotherapy) and complex surgery—alongside a busy inpatient setup (one dog described as admitted for over a week). The exotics service is also repeatedly mentioned, with multiple owners crediting “Dom/Dominic” and the exotics team for handling complex rabbit and ferret cases with long, detailed consultations and follow-up discussions of results. Specifics mentioned by reviewers include: radiotherapy delivered in multiple sessions for tumours; chemotherapy for lymphoma; a complex tumour surgery involving removal of part of the nose with “clear margins”; and exotics appointments where owners asked for quotes up front and had test results talked through in a later call. ## Services - **Small-animal referral hospital care** (website states small animal referral hospital; reviews describe referral cases and complex conditions). - **Oncology** - **Radiotherapy** for tumours (e.g., nasal tumour; neck tumour; bladder cancer mentioned in the context of treatment). - **Chemotherapy** (e.g., lymphoma; chemo nurses referenced). - Some owners describe combined treatment approaches (one review cautions about doing radiotherapy and chemotherapy at the same time, based on their experience). - **Surgery for tumours** - A “tricky procedure” including removal of part of the nose along with the tumour, reported as healing well with “clear margins.” - **Exotics service** - Rabbits and ferrets are specifically mentioned, including dental examination while awake, sedation for X-rays, and ongoing management of chronic/complex conditions. - **Inpatient care** - One owner reports their dog being admitted for **over a week**. - **Emergency veterinary services** - Listed in the clinic’s structured service data. - **Veterinary Nurse Training facility** - Listed in the clinic’s structured service data. ## People - **Dominic (“Dom”)** (described by reviewers as part of/leading the exotics team; one reviewer calls him “head of Exotics”) - Owners describe unusually long, detailed consultations (one reports “just over 2 hours” in the consult). - Multiple reviews mention clear explanations of options and costs, and not feeling pressured into a plan. - Examples include taking time to listen to symptoms in a rabbit case that had previously been “dismissed,” and later spending time going through test results in detail (one review mentions a 40-minute discussion). - **Cassie** (nurse supporting the exotics service, per one review) - Mentioned as giving advice and reassurance if Dominic is absent. - **James** and **Sam** - Named in connection with an extended inpatient stay for a dog; the owner highlights thorough care during admission. - “James” is also named in connection with radiotherapy for a nasal tumour. - **Mikele** - Named as the vet overseeing a dog’s lymphoma care through to “the last chemo.” - **Nursing, reception and wider support teams** - Several owners explicitly mention the reception team, chemo nurses, and wider staff (including admin/cleaners) and describe coordinated support across multiple visits. ## Reviews **Google rating: 4.2 stars from 186 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Cancer referral work is a dominant theme**, with multiple owners describing radiotherapy courses, chemotherapy, and complex tumour surgery (including one report of successful surgery with “clear margins” and a later “cancer free” update). - **Exotics care (rabbits and ferrets) is repeatedly singled out**, including long consults, careful handling during examinations, sedation for imaging, and follow-up explanations of test results. - **Communication and decision support come up often**, such as owners getting quotes before appointments, options being explained, and not feeling pressured into a particular treatment. - **A difficult trade-off is described around intensive oncology treatment**, with one owner expressing deep regret about the stress of treatment (needles, feeding tubes, limited visiting time) despite also describing staff as compassionate and supportive.

## Summary Basildon PDSA Pet Hospital (The Coco Markus Centre) is part of the PDSA charity rather than an independent practice, and is set up to provide free and low‑cost veterinary care for pets in need (as stated on the website). In recent reviews, owners describe urgent problems being handled quickly (one cat “seen within hours” after an emergency; another dog’s cut leg was treated with stitches after being told to “bring [them] in straight away”). Several reviewers also mention vets explaining what they were doing (including discussing the procedure and price), and a clean waiting area. A minority of reviews raise concerns about inconsistency (“depends on the vet”), and one reports a dispute about a refund and a rude manager. ## Services - Free and low‑cost veterinary care for pets in need (website statement). - Urgent/same‑day assessment is mentioned in reviews (e.g., a cat “seen within hours” for an emergency; advice to bring a dog in straight away). - Wound treatment and suturing (“stitchies” for a dog’s leg cut). - Treatment for serious illness is referenced by multiple owners (described as “life threatening condition” / “saved my dog’s life”). - Care provided for both cats and dogs (multiple reviews). - Veterinary Nurse Training facility (structured clinic data). ## People - **Reception team**: repeatedly mentioned as friendly/helpful in reviews (e.g., “very friendly… receptionist team”). - **Vets (unnamed)**: owners value clear explanations (one review notes the vet explained “everything”; another says the procedure and price were explained). Handling of anxious pets is specifically mentioned once (“he was really calm with the vet” during an emergency visit). - **Management (unnamed)**: one reviewer describes a negative interaction about a refund, including calling the manager rude. ## Reviews **Google rating: 4.6 stars from 1180 reviews.** Themes below are drawn from the latest written reviews available to us. - Urgent problems handled promptly in some cases (e.g., seen within hours; told to come straight in). - Specific treatment examples include stitches for a leg wound and ongoing care for cats and dogs. - Communication is a recurring positive: explanations of what’s happening, including discussion of cost in at least one case. - A few negatives focus on inconsistency in clinical experience (“depends on the vet”) and one dispute about refunds/customer service.