Basildon PDSA Pet Hospital, The Coco Markus Centre

- Many reviewers describe the team as caring, friendly, professional, and sympathetic, with especially positive comments about calm handling of nervous or unwell pets. - Urgent care remains a strong theme, including a cat seen within hours in an emergency and praise from owners whose pets were helped through serious illness. - Communication is often highlighted positively, with vets explaining treatment clearly and reception staff mentioned as friendly and supportive.

Services

•General veterinary care for cats and dogs: Ongoing care for both species is reflected in recent experiences involving dogs, cats, and a nervous kitten that was handled gently and calmly.
•Free and low-cost care: The clinic provides free and low-cost veterinary care for pets in need, and reviews continue to reference affordable support and free care in some cases.
•Urgent and same-day help: Recent accounts include a cat being seen within hours during an emergency, alongside earlier reports of dogs being asked to come straight in for urgent assessment.
•Treatment for injuries and illness: Review examples include care for a life-threatening condition, recovery support for an unwell cat, and earlier reports of wound treatment and suturing for a cut leg.
•Communication and handling: Owners regularly mention friendly staff, clear explanations from vets, and calm handling of anxious pets.
•Training role: The hospital is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Reception team: Frequently described as friendly, helpful, and welcoming.
•Vets: Reviews praise the vets for clear explanations, gentle handling of nervous pets, and supportive care in urgent situations.
•Wider team: Recent feedback often describes the staff more broadly as caring, sympathetic, professional, and attentive.

Reviews

Google rating: 4.5/5 from 1212 reviews. Recent feedback is mostly positive, with a smaller number of complaints about access and consistency.

•Many reviewers describe the team as caring, friendly, professional, and sympathetic, with especially positive comments about calm handling of nervous or unwell pets.
•Urgent care remains a strong theme, including a cat seen within hours in an emergency and praise from owners whose pets were helped through serious illness.
•Communication is often highlighted positively, with vets explaining treatment clearly and reception staff mentioned as friendly and supportive.
•Less positive comments focus on difficulty getting appointments, waits, cancellations linked to payment contact, and some mixed experiences depending on the vet.