Vets4Pets Basildon

Vets for Pets describes this practice as a family-owned veterinary hospital (established 2009) with 24/7 emergency and critical care and a broad in-house setup (including CT and MRI listed on its site). The website also states it treats a wide range of species beyond cats and dogs (including rabbits, reptiles, birds and other exotics), and recent reviews back this up with an example of surgery on a bearded dragon, including overnight monitoring.

Owners most often mention

• •Same-day and late-night support for end-of-life care, with staff making arrangements quickly and providing a private room when needed.
• •Clear explanations and home-care instructions (e.g., an eye injury appointment where the vet explained the problem and how to treat at home).
• •Post-op follow-ups included in pricing for at least one procedure (a castration), which surprised the owner positively.

Services

From the clinic website summary, the hospital lists services and facilities including

• •General healthcare: routine check-ups and vaccinations
• •Emergency & critical care (24/7)
• •Surgery: orthopaedics and soft-tissue surgery; the site also lists keyhole surgery, arthroscopy, cruciate surgery, fracture repair, ear surgery, and dedicated operating theatres
• •Diagnostics & imaging: CT, MRI, ultrasound, digital X-ray, dental X-ray, plus ECG and echocardiography (cardiology diagnostics)
• •Laboratory & monitoring: in-house lab work (e.g., haematology/biochemistry/electrolytes), blood pressure monitoring, and blood transfusions
• •Dentistry
• •Cancer treatment: chemotherapy/cancer treatment is listed
• •Rehab therapies: hydrotherapy & physiotherapy, plus laser therapy/laser treatment
• •Other: neutering and microchipping; nurse clinics; isolation unit; separate cat and dog waiting areas; separate cat and dog wards; an “Exotic Suite” (listed)

Examples from the latest reviews available to us include

• •Exotic pet surgery (bearded dragon) with overnight care
• •Castration with included follow-up appointments
• •Assessment and treatment guidance for a cat’s eye injury
• •End-of-life euthanasia support including same-day arrangements and a separate room for privacy

Also listed in the clinic data: Veterinary Nurse Training facility.

Pricing

• •Website states an out-of-hours emergency consultation fee of £190.

People

Named in recent reviews

• •Libby (reception/admin): repeatedly described as helpful and understanding during an end-of-life visit; one owner said she arranged a same-day appointment and provided emotional support on the phone.
• •Alberto (vet) and Yashu (vet): thanked for care around a bearded dragon’s surgery.
• •Maisie: mentioned as providing overnight care/monitoring during the reptile’s recovery.

Other staff behaviours specifically described

• •A receptionist offered a separate room when an owner was very upset during an end-of-life visit.
• •A vet treating a cat’s eye injury was described as giving a clear description of the injury and clear instructions for at-home treatment.

Reviews

4.3 stars from 753 reviews. - End-of-life care is a major theme, including “speedy attention” late on a Sunday night and staff being described as empathic and thoughtful through the process.

• •Practical, clear communication: explanations of conditions and step-by-step guidance on home treatment are specifically mentioned.
• •Support for anxious/reactive dogs: one owner describes being able to enter via the back and wait in a private room, and says their anxious rescue dog became comfortable with visits over time.
• •Pricing perceptions are mixed: one reviewer makes a general complaint that vets “know you will pay,” while another says there were no hidden charges and that extra follow-up appointments were included in what they paid for an operation.
• •Convenience for routine needs: quick turnaround for a repeat prescription pickup (reported as a 5-minute wait).