Vets4Pets Basildon

Vets4Pets Basildon is part of the Vets4Pets group and operates as a veterinary hospital with 24/7 emergency and critical care. Its website highlights a broad in-house setup including CT and MRI, alongside treatment for cats, dogs, rabbits, birds, reptiles and other exotic pets. Recent reviews continue to praise end-of-life support, clear explanations, and exotic-pet care including surgery with overnight monitoring, while also showing some dissatisfaction around reception communication and insurance handling in urgent situations.

Services

•Routine and preventative care: general health checks, vaccinations, nurse clinics, neutering and microchipping.
•Emergency and hospital care: 24/7 emergency and critical care, with owners mentioning same-day and late-night help for end-of-life cases and private-room arrangements during difficult visits.
•Surgery: soft-tissue and orthopaedic procedures, with the website also listing keyhole surgery, arthroscopy, cruciate surgery, fracture repair and ear surgery. Review examples include a dog castration with follow-up appointments included, and surgery for a bearded dragon with overnight monitoring.
•Diagnostics and imaging: CT, MRI, ultrasound, digital X-ray, dental X-ray, ECG and echocardiography, supported by in-house laboratory testing, blood pressure monitoring and blood transfusions.
•Dental, cancer and rehabilitation services: dentistry, chemotherapy/cancer treatment, hydrotherapy, physiotherapy and laser therapy.
•Facilities and species range: separate cat and dog waiting areas, separate cat and dog wards, an isolation unit, dedicated operating theatres, an Exotic Suite, and a veterinary nurse training facility. The practice website says it treats exotics as well as more common pets, and reviews include care for reptiles.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. The website lists an out-of-hours emergency consultation fee of £190. Reviews give a mixed picture on cost: some owners describe pricing as reasonable, with no hidden charges and follow-up appointments included after surgery, while one reviewer makes the broader point that vet care feels expensive.

People

•Thurston: praised for calm, confident handling and for explaining each step clearly during treatment.
•Libby (reception/admin): repeatedly thanked for empathy and help arranging a same-day end-of-life appointment.
•Alberto and Yashu (vets): named positively in a review about a bearded dragon’s surgery.
•Maisie: thanked for looking after the reptile overnight during recovery.

More broadly, reviewers often praise the vets for clear explanations and the wider team for kindness and support, especially during stressful or sensitive visits.

Reviews

Google rating: 4.3/5 from 762 reviews.

•Compassionate end-of-life care is one of the strongest recurring themes, with owners describing thoughtful, empathetic support and quick help even late at night or on weekends.
•Reviewers often praise clear communication from vets, including straightforward explanations of what is happening and practical home-care instructions after treatment.
•The clinic is also getting positive feedback for exotic-pet care and post-op support, including a bearded dragon’s surgery with overnight monitoring and a dog’s operation that came with multiple follow-up appointments.
•More critical reviews focus on the front desk and finance side, especially communication during emergency waits and frustration over insurance handling, even where the clinical care itself was viewed more positively.

Reviews for Vets4Pets Basildon

Note: Showing the 10 most recent Google reviews out of 762 we track in total. Recent reviews may not be representative of overall sentiment.

Alice WB

1 month ago

Thurston was absolutely brilliant in helping out Camomile. He knew exactly what he was talking about and he helped in any way he could. He was perfect at calming us as owners and camomile as a pet, he let us know every step of the way what was going on, what he was doing and why. The rest of the staff were lovely as well especially the girl who let us out. I would definitely recommend here for anyone who wants top care for their pets

Cherrelle Valentine

Trish Marriage

Wolfy Fuffy

2 months ago

Lack of Professionalism at Reception During Emergency Visit!!! Very disappointed with how emergency situations are triaged at this practice. On a previous visit, 3 weeks ago, I had to wait an additional 40 minutes past my appointment time while my cat had a fever, paw inflammation, and had not eaten for two days. This was NOT a routine visit — it was clearly urgent. What was most concerning is that the receptionist/administrative staff appeared to decide, without properly checking or asking further clinical questions, that my cat could simply wait. No one reassessed his condition during the delay. I had to go to reception twice to ask about my appointment, and both times I was told to continue waiting. The attitude felt dismissive and, frankly, bothered by my concern. When you bring in a sick pet showing signs like fever , a paw that has doubled in size and not eating for two days, you are already stressed and worried. The last thing you expect is to feel like you are inconveniencing the front desk by asking about your delayed appointment. I understand emergencies can cause delays, but communication, empathy, and proper triage are essential in a veterinary practice. That was lacking here. Very upsetting experience.

Ilinca Ciugurean

Absolutely unacceptable experience! While dealing with a sick cat who had been lethargic and not eating for two days, instead of support I was met with assumptions and resistance from the finance team and receptionist. They refused to contact my insurance company because they decided on their own that this might be a pre-existing condition. My cat’s previous issue was pneumonia with fever and sudden vomiting of blood. This episode was completely different — no vomiting, no coughing, just lethargy and loss of appetite. What makes this even more concerning is that the first time, the diagnosis was not clearly established, and this second time they were again unable to provide a clear diagnosis — yet they were confident enough to suggest both situations are “similar” for insurance purposes. How can two undiagnosed episodes with very different symptoms suddenly be considered the same condition? The vet himself confirmed over the phone that the two presentations are not similar and said she would discuss this with the team. However, this was not followed through or taken into consideration. Because I work full-time, I can only attend after work, around 8pm — at which point the insurance/finance team is no longer available. I had no choice but to agree to an Omniport payment plan. Once the payment was secured, it felt like the willingness to help completely disappeared. That said, I want to be fair: the doctors themselves were professional and treated my cat’s symptoms effectively despite not having a definitive diagnosis. My concern is strictly with the administrative / finance / reception handling of the insurance matter. It is extremely distressing to be in an emergency situation with your pet and feel that administrative assumptions matter more than medical clarity or client support. Not everyone has prior experience navigating insurance during a crisis, and clients should not be left feeling dismissed at such vulnerable moments. Very disappointed in the lack of professionalism, communication, and empathy.

Donna Jarvis

3 months ago

Absolutely phenomenal vets....on one of the worst days of our lives they were empathic, compassionate and thoughtful throughout the whole painful process. Cannot praise them enough, thank you!

Michele Murrell

4 months ago

I was picking up a repeat prescription, I waited all of five minutes. Hopefully I'll not need to visit until my girls need their vaccinations

Trevor Manning

As with ALL VETS they know you will pay for your lovely pets

Sue Aylward

I phoned up on Saturday the 8th of November and spoke to amazing helpful understanding young lady called Libby. My 16-year-old cat wasn’t well and was really suffering and need you to be put to sleep. She was so understanding, had loads of empathy and She’s is an absolute credit to the company. She even managed to sort things out so I could come down the same day. The other receptionist put me in a separate room as I was getting really upset. The vet was very understanding as he knew it was very difficult for me. I felt I had to leave a review as it was an amazing service at a very difficult time. Once again, thank you Libby for all your understanding and emotional help.❤️

Linda Reason

5 months ago

Absolutely lovely place the staff are all so kind and helpful