The Aces @ Wat Tyler Animal Care LTD

- Many recent reviewers describe a friendly, compassionate and professional team, with praise for clear explanations, helpful reception staff and a reassuring manner with pets and owners. - Positive examples include a smooth C-section with helpful follow-up advice, allergy treatment that worked well, dental treatment after plaque was spotted, and sensitive end-of-life care. - Several reviewers also mention good prices or good value, alongside comments about fast service and an overall positive experience.

Services

•Routine care: Consultations and vaccinations are listed on the clinic website. Reviews mention calm handling during appointments and owners feeling well supported when they had concerns.
•Surgery and diagnostics: Surgery and diagnostic work are listed on the website. Review examples include blood tests, stool testing and heart murmur assessment as part of case investigations.
•Dental and medical treatment: Recent reviews mention plaque being identified during a visit, followed by a teeth clean and ear treatment, as well as treatment plans for allergies and gastrointestinal illness.
•Breeding-related care: Reviews include a C-section that owners said went smoothly, with follow-up advice given after the procedure.
•End-of-life support: One reviewer praised the team for making a pet’s final visit calm and peaceful.

Pricing

No published pricing information is currently available for this clinic.

People

•Lisa (role not stated): praised in multiple reviews for being knowledgeable, reassuring and taking time to answer questions.
•Frankie (role not stated): described as lovely with pets during vaccination visits and helping appointments feel unhurried.
•Gabi and Elizabeth (spellings uncertain): one recent reviewer thanked them for being kind, professional and polite.
•Unnamed young man: previously thanked for helping keep a dog calm and for explaining everything clearly.
•More broadly, reviewers often describe the team and reception staff as friendly, compassionate and helpful.

Reviews

Google shows a 4.8-star rating from 71 reviews.

•Many recent reviewers describe a friendly, compassionate and professional team, with praise for clear explanations, helpful reception staff and a reassuring manner with pets and owners.
•Positive examples include a smooth C-section with helpful follow-up advice, allergy treatment that worked well, dental treatment after plaque was spotted, and sensitive end-of-life care.
•Several reviewers also mention good prices or good value, alongside comments about fast service and an overall positive experience.
•The main negative themes come from two detailed complaints: one owner felt a heart murmur second opinion caused unnecessary worry and expense, while another felt investigation and escalation were too slow in a prolonged gastrointestinal case.

Reviews for The Aces @ Wat Tyler Animal Care LTD

Note: Showing the 10 most recent Google reviews out of 71 we track in total. Recent reviews may not be representative of overall sentiment.

Julie Chalk

1 month ago

Travelled from norwich for my nancy the bull dog c section , from turning up right to the end was brilliant ,also receptionist was great as well talking and explaining stuff ,we left with 6 pups unfortunately the little girl passed away the next day, I have had to call on advise as nancy not doing as well but once again chatted to me and advised me even called back as my vets in norwich needed some details

Audrey Smallcombe

Unbelievably good service and prices! The vet (Gabi ?) and lady at reception (Elizabeth ?) could not have been kinder, more professional or more polite. Have recommended to everybody I know with pets! 10/10. THANK YOU!!! X

Anthony Jones

2 months ago

Good service. Very helpful

Julie Mudd

3 months ago

Eastlondon Antiques

4 months ago

Great team and service

Got Modz

7 months ago

Good experience fast service. Will recommend coming her for dog mating

Asti

Lovely practice! The vet was amazing and the team behind reception. Very good pricing and the shop next door has huge selection of quality dog food and toys and more. We will look forward seeing soon. Thank you.

Susan Merry

Highly recommend the aces vet. Friendly compassionate and very good prices

Chris Jones

8 months ago

Was recommended by a friend about Aces vets and so glad I took it upon myself to listen to the the advice The staff are great so helpful. I had the pleasure of meeting Lisa who went above and beyond and was so knowledgeable all questions answered and and made me feel so much better walking away as I had a few concerns but the reassurance from Lisa and the vet I’ve come away a lot happier. The vets its self is so clean and the shop next door has everything you need. I will certainly be back there soon. Highly recommend this vets 5***** Thank you so much Regards Chris J

Nicky Chapman

10 months ago

Took my dog for a second opinion on a heart murmur! Was told she had a grade 3 and a blocked valve! £1000 later to find out there's nothing wrong with her! She was actually graded! And they take no responsibility! Was told 'well she's ok ain't she"! Discusting! And weeks of worry!