The Aces @ Wat Tyler Animal Care LTD

The Aces @ Wat Tyler Animal Care LTD describes itself as an independent veterinary clinic, formerly known as Wat Tyler Vets. Based on its website and reviews, it appears set up for everyday primary-care work (consults, vaccinations, diagnostics) as well as procedures and surgery—with reviewers specifically mentioning dental cleaning, ear treatment during a dental, and a C-section with blood tests beforehand. Recent reviews are mostly positive about communication and outcomes, but there are also two detailed 1‑star accounts raising concerns about diagnosis and urgency (a heart murmur assessment and a prolonged gastrointestinal/weight-loss case).

Services

Services mentioned on the clinic website

•Consultations
•Surgery
•Vaccinations
•Diagnostics (described as “state-of-the-art technology” on the website)

Services and cases mentioned in recent reviews

•Dental care: plaque spotted during a visit, followed by teeth cleaning (“turkey teeth” result reported).
•Ear treatment: one review mentions an ear being treated alongside a dental.
•Allergy management: prescriptions/recommendations reported to help a dog’s allergies.
•Breeding/obstetrics: C-section described as going smoothly, with blood tests mentioned as part of the process.
•End-of-life care: one owner describes staff helping make a pet’s last moments “calm and peaceful.”
•Gastrointestinal work-up: stool sample reportedly positive for Giardia, treated multiple times; blood work done later; steroids prescribed for suspected IBD; mirtazapine prescribed for appetite (as described by the reviewer).
•Heart murmur assessment: two separate reviews reference a heart murmur being identified/graded (one as part of blood work; one seeking a second opinion).

People

Named individuals mentioned in reviews

•Frankie (role not stated): mentioned by one owner as engaging well with pets during vaccinations and making the appointment feel unhurried.
•An unnamed “young man”: praised for taking time to keep a dog calm and explaining everything clearly.

Team feedback from reviews (with examples)

•Several owners say staff take time to explain and help nervous pets stay calm (e.g., “took his time… explain everything”).
•One owner credits staff with making a pet’s final visit calm and being considerate of the family as well as the pet.

Reviews

Google rating: 4.7 stars from 62 reviews.

•Clear explanations and a calm manner with pets are repeatedly mentioned (e.g., taking time, not rushing, helping a dog feel calm).
•Specific clinical wins reported: allergy treatment that “worked,” plaque noticed and acted on with a dental clean, and a C-section that “went smooth from the bloods to the end results.”
•Positive experience around euthanasia/end-of-life care: one owner describes staff going out of their way to keep a pet comfortable and the moment peaceful.
•Conflicting experiences on medical judgement/urgency
•One reviewer says a heart murmur/valve issue was diagnosed and led to significant expense, but they later found “there’s nothing wrong,” and felt the clinic took no responsibility.
•Another detailed review describes a three-month deterioration with ongoing GI signs/weight loss, frustration at the pace of investigation, and disagreement with treatment sequencing (stool rechecks, appetite support, and escalation to hospitalisation).

Reviews for The Aces @ Wat Tyler Animal Care LTD

Note: Showing the 5 most recent Google reviews out of 62 we track in total. Recent reviews may not be representative of overall sentiment.

Nicky Chapman

a month ago

Took my dog for a second opinion on a heart murmur! Was told she had a grade 3 and a blocked valve! £1000 later to find out there's nothing wrong with her! She was actually graded! And they take no responsibility! Was told 'well she's ok ain't she"! Discusting! And weeks of worry!

Mia Holliday

Staff are to the point of any issues and the recommendations/ prescriptions made have worked for my dogs allergies as well as they pointed out he had plaque build up on his back teeth which I never thought to check. He had his teeth cleaned yesterday as well as one of he’s ears and can’t believe the difference! Like turkey teeth!🤣

kelly phillips

2 months ago

Leonie Back

I can't thank the staff enough for making our last moments with our little Charlie calm and peaceful. They were so understanding and went out of their way to look after Charlie's needs whilst also thinking if us. Thank you

Gemma McCarthy

Ria Madeleine

2 weeks ago

Absolutely horrendous experience. Our family dog is going to die if something isn’t done ASAP. She has been skin and bone for ages now. This has been on going for 3 months. But now she’s on her last leg. It first started with runny stool, then throwing up. She was taken in for this but was prescribed usual anti sickness meds, this didn’t work, they then finally asked for a stool sample, and it was showing Giardia. She was treated for this 3 times according to my parents while also on antibiotics. She has never got better, she has never once made an improvement. Now she’s had blood work done, in this appointment the vet made us aware there’s also a heart murmur. Which could also be why our dog’s gums are pale and cold. Low protein was found in her bloods. And now she’s on steroids because the vet thinks she has IBD? THINKS. So we had to go back in to collect steroids. PLE (protein-losing Enteropathy) syndrome has not been mentioned but I think this should have been spoken about by now. Also not, at one point, did they ask for another stool sample to see if the worms have cleared. They also didn’t think to prescribe her with mirtazapine when we went in on the day the bloods were taken. At this point, she was not eating. Why wasn’t this prescribed then? Apparently, the steroids should help with her appetite but this can take time (2+ days), we were told this when my mum phoned up to say she is still NOT eating. And now today, she was prescribed mirtazapine which also takes UP TO 2 DAYS to work. Apparently, my mum was also told that if this doesn’t work they will then investigate further. MAYBE INVESTIGATE NOW BECAUSE WE STILL DO NOT KNOW WHAT IS CAUSING THE ISSUE. SHE IS DYING AND WE ARE RUNNING OUT OF TIME. She NEEDS to be hospitalised ASAP. She is an emergency patient and they are treating her as if she is simply a dog coming in to be treated for a typical illness. STOP WASTING TIME. I have no power to do anything but sit and watch my parents put all their faith into this place while our deathly ill dog wastes away. The next time I’ll update this is either: 1. She finally makes an improvement and the underlying issue is investigated ASAP OR 2. They recommend there’s “not much more that can be done” (euthanised) because of their lack of urgency to treat something which could’ve been treated sooner.

Jenny Watson

I cannot thank the young man enough for taking such good care of our little dog Frankie . He took his time made him feel calm and took the time to explain everything to us. Have a lovely holiday. We cannot thank you enough

luke lowdell

3 months ago

amazing vets very well priced, they done my girl bella’s c section who had 7 beautiful pups and everything went smooth from the bloods to the end results thank you

Eliza Mihalache

5 months ago

This clinic is outstanding! There is simply no comparison to any other clinic we’ve tried for our furry family member. The staff is exceptionally compassionate, friendly, knowledgeable, and professional.

Rebecca Lee

9 months ago

We moved to the area and have tried a few vets we haven't fully bonded with! Tried Wat Tyler vets following a recommendation and so happy. Not only were our cats and dogs' annual vaccinations much cheaper than all the other vets I called, but Frankie was so lovely with them all. She really engaged with our pets, and we didn't feel rushed. Staff all lovely and very patient. Plenty of parking. Would highly recommend.