The Aces @ Wat Tyler Animal Care LTD

- Many recent reviewers describe the team as friendly, compassionate and reassuring, with praise for clear explanations, a calm manner with pets and helpful reception staff. - Positive service examples include allergy treatment that helped, dental treatment after plaque was spotted, a smooth C-section, and sensitive end-of-life care. - Several reviewers also mention good value, saying prices felt very good or cheaper than other local vets, even though no full price list is published.

The Aces @ Wat Tyler Animal Care LTD is a veterinary clinic in Basildon, Essex offering consultations, surgery, vaccinations and diagnostics. Recent reviews also mention dental work, allergy treatment, C-sections, heart murmur assessments and end-of-life care. Overall feedback is largely positive for a friendly, reassuring team, with a small number of complaints focused on clinical judgement and the pace of investigation in more complex cases.

Services

•Routine care: Consultations and vaccinations are listed on the clinic website. Reviews mention annual vaccination visits where pets were handled calmly and owners felt appointments were not rushed.
•Surgery and diagnostics: Surgery and diagnostic work are listed on the website. Recent reviews refer to blood tests, stool testing and heart murmur assessment as part of case investigations.
•Dental and ear care: One owner says plaque build-up was spotted during a visit and followed by a teeth clean, with an ear treated at the same time.
•Medical management: Reviews mention treatment plans for allergies, gastrointestinal illness and appetite loss, including prescriptions that owners felt helped.
•Breeding and end-of-life care: Recent feedback includes a C-section that reportedly went smoothly, and another review praising the team for making a pet’s final visit calm and peaceful.

Pricing

No published pricing information is currently available for this clinic.

People

•Lisa (role not stated): praised for being knowledgeable, answering questions and helping an owner feel reassured.
•Frankie (role not stated): described as lovely with pets during vaccinations, engaging well with them and not making the appointment feel rushed.
•Unnamed young man: thanked for taking time to keep a dog calm and for explaining everything clearly.
•More broadly, reviewers often describe the team as friendly, patient and compassionate.

Reviews

Google shows a 4.8-star rating from 64 reviews.

•Many recent reviewers describe the team as friendly, compassionate and reassuring, with praise for clear explanations, a calm manner with pets and helpful reception staff.
•Positive service examples include allergy treatment that helped, dental treatment after plaque was spotted, a smooth C-section, and sensitive end-of-life care.
•Several reviewers also mention good value, saying prices felt very good or cheaper than other local vets, even though no full price list is published.
•The main negative themes come from two detailed complaints: one about a heart murmur second opinion that the owner felt led to unnecessary worry and expense, and another about a prolonged gastrointestinal case where the owner felt investigation and escalation were too slow.

Reviews for The Aces @ Wat Tyler Animal Care LTD

Note: Showing the 10 most recent Google reviews out of 64 we track in total. Recent reviews may not be representative of overall sentiment.

Got Modz

1 month ago

Good experience fast service. Will recommend coming her for dog mating

Asti

Lovely practice! The vet was amazing and the team behind reception. Very good pricing and the shop next door has huge selection of quality dog food and toys and more. We will look forward seeing soon. Thank you.

Susan Merry

Highly recommend the aces vet. Friendly compassionate and very good prices

Chris Jones

2 months ago

Was recommended by a friend about Aces vets and so glad I took it upon myself to listen to the the advice The staff are great so helpful. I had the pleasure of meeting Lisa who went above and beyond and was so knowledgeable all questions answered and and made me feel so much better walking away as I had a few concerns but the reassurance from Lisa and the vet I’ve come away a lot happier. The vets its self is so clean and the shop next door has everything you need. I will certainly be back there soon. Highly recommend this vets 5***** Thank you so much Regards Chris J

Nicky Chapman

4 months ago

Took my dog for a second opinion on a heart murmur! Was told she had a grade 3 and a blocked valve! £1000 later to find out there's nothing wrong with her! She was actually graded! And they take no responsibility! Was told 'well she's ok ain't she"! Discusting! And weeks of worry!

Mia Holliday

Staff are to the point of any issues and the recommendations/ prescriptions made have worked for my dogs allergies as well as they pointed out he had plaque build up on his back teeth which I never thought to check. He had his teeth cleaned yesterday as well as one of he’s ears and can’t believe the difference! Like turkey teeth!🤣

kelly phillips

5 months ago

Leonie Back

I can't thank the staff enough for making our last moments with our little Charlie calm and peaceful. They were so understanding and went out of their way to look after Charlie's needs whilst also thinking if us. Thank you

Gemma McCarthy

6 months ago

Ria Madeleine

Absolutely horrendous experience. Our family dog is going to die if something isn’t done ASAP. She has been skin and bone for ages now. This has been on going for 3 months. But now she’s on her last leg. It first started with runny stool, then throwing up. She was taken in for this but was prescribed usual anti sickness meds, this didn’t work, they then finally asked for a stool sample, and it was showing Giardia. She was treated for this 3 times according to my parents while also on antibiotics. She has never got better, she has never once made an improvement. Now she’s had blood work done, in this appointment the vet made us aware there’s also a heart murmur. Which could also be why our dog’s gums are pale and cold. Low protein was found in her bloods. And now she’s on steroids because the vet thinks she has IBD? THINKS. So we had to go back in to collect steroids. PLE (protein-losing Enteropathy) syndrome has not been mentioned but I think this should have been spoken about by now. Also not, at one point, did they ask for another stool sample to see if the worms have cleared. They also didn’t think to prescribe her with mirtazapine when we went in on the day the bloods were taken. At this point, she was not eating. Why wasn’t this prescribed then? Apparently, the steroids should help with her appetite but this can take time (2+ days), we were told this when my mum phoned up to say she is still NOT eating. And now today, she was prescribed mirtazapine which also takes UP TO 2 DAYS to work. Apparently, my mum was also told that if this doesn’t work they will then investigate further. MAYBE INVESTIGATE NOW BECAUSE WE STILL DO NOT KNOW WHAT IS CAUSING THE ISSUE. SHE IS DYING AND WE ARE RUNNING OUT OF TIME. She NEEDS to be hospitalised ASAP. She is an emergency patient and they are treating her as if she is simply a dog coming in to be treated for a typical illness. STOP WASTING TIME. I have no power to do anything but sit and watch my parents put all their faith into this place while our deathly ill dog wastes away. The next time I’ll update this is either: 1. She finally makes an improvement and the underlying issue is investigated ASAP OR 2. They recommend there’s “not much more that can be done” (euthanised) because of their lack of urgency to treat something which could’ve been treated sooner.