The Aces @ Wat Tyler Animal Care LTD, located in Basildon, has garnered a strong reputation with a 4.8-star rating from 58 reviews on Google Maps. The clinic is appreciated for its compassionate and knowledgeable staff, competitive pricing, and comprehensive care. Reviewers frequently mention the friendly and patient demeanor of the staff, highlighting their ability to make both pets and owners feel comfortable and informed.

Many clients have praised individual staff members, such as a young man who was particularly attentive and caring, and a staff member named Frankie, who engaged warmly with pets during visits. These personal touches have been key to the positive experiences reported by many clients.

The clinic's pricing is noted as being very competitive, with one reviewer specifically mentioning lower costs for annual vaccinations compared to other local options. Additionally, the clinic has been commended for successfully handling complex procedures, such as a C-section for a dog, with efficiency and care.

However, not all feedback is positive. A recent negative review expressed significant dissatisfaction with the clinic's handling of a serious health issue, citing a lack of urgency and inadequate investigation into the pet's condition. This review stands out in contrast to the generally positive feedback and suggests that while the clinic has many strengths, there may be areas in need of improvement, particularly in handling complex or emergency cases.

Overall, The Aces @ Wat Tyler Animal Care LTD is highly regarded for its affordability, compassionate care, and professional staff, with room for improvement in addressing more critical veterinary issues.