Companion Care (Basildon Pipps Hill) Ltd T/A Vets4Pets

- Many reviewers describe a caring, attentive team, with particular praise for listening, clear explanations and a friendly manner. - Recent examples include ongoing monitoring for a seriously unwell cat, thoughtful care for three Pomeranians, and successful surgery for a guinea pig with a severe eye problem. - Comments on value are mixed: one owner felt the practice cared more about the animal than about extra charges, while another felt misled over the timing and terms of a health plan covering vaccinations.

Companion Care (Basildon Pipps Hill) Ltd trades as Vets4Pets, part of the Vets4Pets group. The Basildon clinic has in-house diagnostics and surgical facilities including CT scanning, keyhole surgery and an isolation unit, and it also operates as a veterinary nurse training facility. Recent feedback is mostly very positive about the team’s care, listening and follow-up, with a couple of complaints around vaccination plan terms and phone access during an emergency.

Services

•Diagnostics, imaging and monitoring: in-house lab work including biochemistry and haematology, digital X-ray, ultrasound, CT scanning and dental X-rays. Reviews also mention ongoing monitoring after treatment for a young cat.
•Surgery and hospital care: operating theatre, soft tissue surgery, orthopaedics, keyhole surgery, hospital ward and isolation unit. One reviewer specifically describes a guinea pig undergoing eye enucleation under anaesthetic and recovering well afterwards.
•Dentistry and nurse support: dentistry is listed, alongside nurse clinics.
•Preventive and routine care: vaccinations are mentioned in reviews, and the clinic also offers Pet Passport / Animal Health Certificate paperwork.
•Out-of-hours: when the clinic is closed, emergency care is available through out-of-hours services.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner felt the practice was caring rather than focused on adding charges, while another was unhappy about how a health plan and vaccination pricing had been explained.

People

•Macha (vet): praised for being kind, listening carefully to concerns about dogs’ individual needs, and explaining things clearly.
•Dr Ilianna (vet): specifically thanked by one owner whose guinea pig needed eye enucleation under anaesthetic.
•Paige: mentioned positively for handling a booking swiftly and with care.
•Reception staff and the wider team: repeatedly described as friendly, engaging and supportive.

Reviews

Google shows 4.5 stars from 369 reviews.

•Many reviewers describe a caring, attentive team, with particular praise for listening, clear explanations and a friendly manner.
•Recent examples include ongoing monitoring for a seriously unwell cat, thoughtful care for three Pomeranians, and successful surgery for a guinea pig with a severe eye problem.
•Comments on value are mixed: one owner felt the practice cared more about the animal than about extra charges, while another felt misled over the timing and terms of a health plan covering vaccinations.
•There is also an isolated but serious complaint about repeated unanswered calls during a reported emergency.

Reviews for Companion Care (Basildon Pipps Hill) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 369 we track in total. Recent reviews may not be representative of overall sentiment.

Katherine Hawthorn

3 months ago

Vets 4 pets have always shown such great care for both our girls. Cannot thank them enough, from Paige who dealt with our booking with care and so swiftly, to the wonderful vets. 🩷 Greatful to have vets who care so much about our little furry family members.

Jade Everett

Macha the vet is so kind and caring. She really listened to our concerns about our dogs’ personalities and individual needs. We always ask for Macha when booking an appointment because she clearly knows her stuff and takes the time to explain things properly. What really stands out is that she genuinely listens and shows she cares, which unfortunately isn’t always the case with some vets who seem to just rush you in and out. We really appreciate the time and attention she gives to our dogs which are three Pomeranians.

olga buceatchi

6 months ago

Disappointing and sad experience. I went with my first pet for vaccination and I was told that I could apply for a yearly health check plan that would include the vaccines price. I was told that I could decide by next visit, which was in 4 weeks. However when I went for next visit it was a complete change of scenario. I was told that I already paid for vaccines and this will not be included in the health check price and that I should have applied for it within 7 days, which was never mentioned. I was told that I could fill in a complaint from which is pointless. So sad and unfair to abuse customers' trust. Will never use your services again.

Simon Jobbins

8 months ago

Staff are always friendly and want to engage in conversation, unlike most places.

Andy Martin

11 months ago

Honestly can't thank them enough for the care they provided to our youngest cat, if it wasn't for their professionalism and knowing when to act there was a high chance we could have lost him, we cannot and will never be able to thank them enough for what they've done and what they're continuing to do during the monitoring time!

Dave Bishop

1 year ago

This place is great. Finding a vet that actually cares for the animals and is not just about getting more and more money out of you is harder than finding a unicorn. So much better than the 2 previous vets I've tried.