Companion Care (Basildon Pipps Hill) Ltd T/A Vets4Pets

Companion Care (Basildon Pipps Hill) Ltd trades as Vets4Pets (a branded/group practice rather than an independent). The website positions it as a modern, well‑equipped clinic with in‑house diagnostics and surgical facilities (including CT scanning, keyhole surgery, and an isolation unit), and it also operates as a veterinary nurse training facility. Recent reviews include detailed accounts of major procedures and ongoing monitoring (e.g., a cat whose condition needed timely action, and a guinea pig that underwent eye enucleation under anaesthetic), alongside a sharp complaint about unclear health-plan/vaccination terms, and one report of difficulty getting through by phone during an emergency.

Services

Based on the clinic website summary and the written reviews available

• •Diagnostics & imaging (in-house): biochemistry, haematology, in-house laboratory, digital X‑ray, ultrasound, CT scan, dental X‑rays.
• •Surgery: operating theatre, keyhole (minimally invasive) surgery, soft tissue surgery, orthopaedics.
• •Hospitalisation: hospital ward and isolation unit.
• •Dentistry: dentistry listed; dental X‑ray mentioned as a facility expansion.
• •Nurse clinics: nurse clinic listed.
• •Travel documentation: Pet Passport / Animal Health Certificate.
• •Out-of-hours: the site states that if the clinic is closed, emergency care is available through out‑of‑hours services (no further details provided).
• •Species/procedures explicitly mentioned in reviews: cats; guinea pig; vaccinations; anaesthesia; eye enucleation surgery; post-procedure monitoring.

People

• •Dr Ilianna (vet) – named in a review for managing a guinea pig’s serious eye problem that required surgery under anaesthetic; the owner specifically credits her (along with the reception staff and operating team) with clear communication about the procedure being successful and the pet coming through the anaesthetic safely.
• •Reception staff / wider team – mentioned for being friendly and engaging in conversation (repeated in two reviews), and for their role supporting a surgical case.

Reviews

Google rating: 4.5 stars from 367 reviews. “”

• •High-stakes care and follow-up monitoring: one owner describes the team “knowing when to act” for a young cat and continuing “monitoring time.”
• •Small-animal anaesthetic and surgery experience: a detailed account of a guinea pig undergoing eye enucleation, with the owner emphasising relief at being told the procedure was successful and the pet recovered from anaesthetic.
• •Perception of value vs. upselling: one reviewer says the practice was “not just about getting more and more money,” while another reports feeling misled about when they needed to join a health-check plan for vaccinations to be included.
• •Access/communication concerns in urgent situations: one reviewer reports calling repeatedly over two days for a “life threatening emergency” without an answer, and says they had to seek help elsewhere.