Companion Care (Basildon Pipps Hill) Ltd T/A Vets4Pets

- Many owners describe a caring, attentive team, with praise for friendliness, clear communication and a genuine interest in pets and their owners. - Named praise is strongest for Macha, with one owner saying she took time to understand the individual needs of their three Pomeranians and explain options properly. - Recent examples of care include ongoing monitoring for a very unwell young cat, swift help with bookings, and a late-night emergency visit where the staff were described as excellent.

Services

•Diagnostics, imaging and monitoring: in-house lab work including biochemistry and haematology, digital X-ray, ultrasound, CT scanning and dental X-rays. Reviews also mention ongoing monitoring after treatment for a seriously unwell young cat.
•Surgery and hospital care: operating theatre, soft tissue surgery, orthopaedics, keyhole surgery, a hospital ward and an isolation unit. One owner specifically thanked Dr Ilianna after a guinea pig underwent eye enucleation under anaesthetic and recovered well.
•Dentistry and nurse support: dentistry is listed, alongside nurse clinics, and the practice is also a veterinary nurse training facility.
•Preventive and routine care: vaccinations are mentioned in reviews, and the clinic also offers Pet Passport / Animal Health Certificate paperwork.
•Out-of-hours: when the clinic is closed, emergency care is available through out-of-hours services. Recent feedback also includes a late-night emergency visit where a pet was seen even though the owner said it was not their usual practice.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners feel the practice is focused on care rather than extra charges, while others were unhappy with how vaccination and health-plan terms were explained, and one recent reviewer felt the pricing was too profit-focused.

People

•Macha (vet): repeatedly praised for being kind, listening carefully to concerns, and explaining things clearly.
•Dr Ilianna (vet): specifically thanked by an owner whose guinea pig needed eye surgery.
•Paige: mentioned positively for handling a booking swiftly and with care.
•Reception staff and the wider team: often described as friendly, supportive and easy to talk to.

Reviews

Google shows 4.5 stars from 383 reviews.

•Many owners describe a caring, attentive team, with praise for friendliness, clear communication and a genuine interest in pets and their owners.
•Named praise is strongest for Macha, with one owner saying she took time to understand the individual needs of their three Pomeranians and explain options properly.
•Recent examples of care include ongoing monitoring for a very unwell young cat, swift help with bookings, and a late-night emergency visit where the staff were described as excellent.
•A small number of negative reviews focus on pricing communication around vaccination plans and difficulty reaching the clinic by phone during a reported emergency.

Note: Showing the 10 most recent Google reviews out of 383 we track in total. Recent reviews may not be representative of overall sentiment.

Aguynamed Billy

1 week ago

Vets4Pets? No Vets4Profit is more like it.

Phoebe Tuohy

chloe webster

2 weeks ago

claire blaber

Karen T

1 month ago

Had to go here for an emergency visit at 11pm. As our out of hours vets is to far. Not my normal vet but have been there before years ago. They didn't turn us away. Unlike another vet that we had for emergency which had all her history. The staff where all 5*

Katherine Hawthorn

7 months ago

Vets 4 pets have always shown such great care for both our girls. Cannot thank them enough, from Paige who dealt with our booking with care and so swiftly, to the wonderful vets. 🩷 Greatful to have vets who care so much about our little furry family members.

Jade Everett

Macha the vet is so kind and caring. She really listened to our concerns about our dogs’ personalities and individual needs. We always ask for Macha when booking an appointment because she clearly knows her stuff and takes the time to explain things properly. What really stands out is that she genuinely listens and shows she cares, which unfortunately isn’t always the case with some vets who seem to just rush you in and out. We really appreciate the time and attention she gives to our dogs which are three Pomeranians.

olga buceatchi

10 months ago

Disappointing and sad experience. I went with my first pet for vaccination and I was told that I could apply for a yearly health check plan that would include the vaccines price. I was told that I could decide by next visit, which was in 4 weeks. However when I went for next visit it was a complete change of scenario. I was told that I already paid for vaccines and this will not be included in the health check price and that I should have applied for it within 7 days, which was never mentioned. I was told that I could fill in a complaint from which is pointless. So sad and unfair to abuse customers' trust. Will never use your services again.

Simon Jobbins

1 year ago

Staff are always friendly and want to engage in conversation, unlike most places.