Companion Care (Basildon Pipps Hill) Ltd T/A Vets4Pets

Companion Care (Basildon Pipps Hill) Ltd trades as Vets4Pets, part of the Vets4Pets group. The Basildon clinic has in-house diagnostics and surgical facilities including CT scanning, keyhole surgery and an isolation unit, and it also operates as a veterinary nurse training facility. Recent feedback is mostly very positive about the team’s care, listening and follow-up, with a couple of complaints around vaccination plan terms and phone access during an emergency.

Services

• •Diagnostics, imaging and monitoring: in-house lab work including biochemistry and haematology, digital X-ray, ultrasound, CT scanning and dental X-rays. Reviews also mention ongoing monitoring after treatment for a young cat.
• •Surgery and hospital care: operating theatre, soft tissue surgery, orthopaedics, keyhole surgery, hospital ward and isolation unit. One reviewer specifically describes a guinea pig undergoing eye enucleation under anaesthetic and recovering well afterwards.
• •Dentistry and nurse support: dentistry is listed, alongside nurse clinics.
• •Preventive and routine care: vaccinations are mentioned in reviews, and the clinic also offers Pet Passport / Animal Health Certificate paperwork.
• •Out-of-hours: when the clinic is closed, emergency care is available through out-of-hours services.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner felt the practice was caring rather than focused on adding charges, while another was unhappy about how a health plan and vaccination pricing had been explained.

People

• •Macha (vet): praised for being kind, listening carefully to concerns about dogs’ individual needs, and explaining things clearly.
• •Dr Ilianna (vet): specifically thanked by one owner whose guinea pig needed eye enucleation under anaesthetic.
• •Paige: mentioned positively for handling a booking swiftly and with care.
• •Reception staff and the wider team: repeatedly described as friendly, engaging and supportive.

Reviews

Google shows 4.5 stars from 369 reviews.

• •Many reviewers describe a caring, attentive team, with particular praise for listening, clear explanations and a friendly manner.
• •Recent examples include ongoing monitoring for a seriously unwell cat, thoughtful care for three Pomeranians, and successful surgery for a guinea pig with a severe eye problem.
• •Comments on value are mixed: one owner felt the practice cared more about the animal than about extra charges, while another felt misled over the timing and terms of a health plan covering vaccinations.
• •There is also an isolated but serious complaint about repeated unanswered calls during a reported emergency.